![]() Keep an eye out for emails with the subject, "Binance US | Unable to process charge - Account Action Needed." Even though it may say you have plenty of time to resolve the chargeback, take action immediately.Instead, make a deposit to another exchange like Coinbase, convert it to USDC or another coin, and transfer it to your Binance US account. Their ACH process is extremely inefficient and slow. If you're between paychecks and your bank account balance is getting low, don't risk making a deposit through Binance US directly. Be very cautious when making fiat deposits.My advice to those in a similar situation: I can get loans, credit cards, bank accounts, and brokerage accounts without these types of challenges. I've never had to jump through such hoops and wait so long for any other financial service I've used. Their processes are almost hostile to customers and this whole thing negatively impacted my opinion of the company. This entire situation was extremely frustrating. Please Submit a Ticket under Deposits and Withdrawals -> Deposit Appeal Process with this information so that our team may assist you further.Įmail: Binance US | Deposit Failed Alert - 15:27:18(UTC) "ģ) If you have made any deposits or crypto purchases in the past by debit card, please also provide the last 4 digits of your card number. I am contacting Binance.US to resume USD deposits & withdrawals for my Binance.US account. I confirm that I have authorized these transactions. Please note that we will need a bank statement, and cannot review a bank summary in place of this.Ģ) Selfie video showing your face and your ID that was used to register your Binance.US account. The document must display your name, address, issue date, institution, and account number. In order to assist with this issue, Submit a Ticket under Deposits and Withdrawals -> Deposit Appeal Process, and do not reply to this emailĪ full (corner-to-corner) PDF file of your most recent bank statement (dated within the last 90 days). Your(#) recent deposit attempt (Order ID:#, 35.0 USD) was rejected. I recorded the video of myself holding my ID reading the script and provided them with a copy of my bank statement on February 4 and so far I have not had a response so I haven't bothered to add any additional fiat: Since then, I have been unable to use my bank account to deposit fiat or buy crypto each of the three times I've tried, I've received emails like this stating the deposits have been rejected and that I need to go through a deposit appeal process. Once trading was restored, I withdrew $500 USD. In total, it took almost a month for my account to be restored. It took almost exactly the full 72 hours for my trading ability to be restored. They told me had notified their finance team to restore my trading ability and that it could take up to 72 hours. The agent was very polite and thanked me for resolving the chargeback. ![]() My trading was disabled on January 11 and it wasn't until February 1 that I received a response to my ticket. So I gave up hope and began shifting my bots to Coinbase Pro to allow for trading. ![]() Their response was simply that tickets are processed in the order they're received. I was doing my best to be patient, because I know their support team has been overwhelmed, but eventually ended up DMing Binance US support on Twitter and posting to their subreddit. I waited until both of my deposits had cleared and during that time I was frequently checking my email, the ticket status, and my account to see if my trading ability had been restored. As far as I could tell the chargeback had been resolved, but I decided to deposit another $200 in hopes that the matter would be resolved automatically. Since I still couldn't trade, I waited a couple days and then submitted a second ticket with additional details. I submitted a ticket to support the same day but it was marked as resolved within 24 hours with no response. There were no negative balances or other indication that there was anything wrong until attempting to trade or withdraw funds. I understand the need to take action on chargebacks, but my account balance was right around $5,000 so the failed deposit of $200 resulting in a chargeback hardly seemed like something that could so quickly result in losing the ability to withdraw or trade - especially when the email I received that morning said I had a week to correct the issue. Please check your account." Yikes!Įmail: Binance US | Unable to process charge - Account Action Needed That evening, the 6 or so bots I had running there began encountering the dreaded message, "Error occurred during request: Trading is disabled on this account. I was surprised by this, but immediately deposited $200 to correct the issue. Back in January, I received an email from Binance US telling me that my account had a chargeback and that I had 7 days to resolve it before they took action.
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